At Codifyd, we transform the way B2B distributors and manufacturers leverage the digital landscape. With a product content-centric approach, we create a failsafe system for organizations to manage complex data and information required in today’s digital commerce marketplace. Our digital transformation services and AI technologies enable operational efficiency for B2B organizations and their channel partners, while providing a superior research-to-purchase experience for end users and financial growth for sellers.
The Codifyd team is comprised of bright, talented, and experienced professionals working in a fast-paced culture where every team member has autonomy and responsibility. We value innovative thinking, elegant and pragmatic design, exceptional team chemistry, and innate passion to make an impact.
As a member of the customer support team, the customer success representative will be responsible for providing support to SaaS customers who are in production. The customer success representative will create new tickets, and complete open tickets to ensure customer satisfaction in accordance to SLAs. He/She will have a good working knowledge of the portal, what common actions are performed in platform, the how-to’s, and scripted answers for FAQs.